All e-mails and any attachments passing through our mail servers are scanned for viruses. If a virus is found, the message is deleted and a notification e-mail is sent to both the sender and the recipient(s).

Yes, although viruses are most commonly spread via e-mail, this is by no means the only way your PC can become infected.

SPAM is the name given to any unsolicited commercial e-mail. It is also referred to as junk mail.

All messages passing through our mail servers are tested for SPAM content. If an e-mail is found to contain SPAM the subject of the e-mail is prefixed with "*****SPAM*****". For example if the subject of the e-mail read "Free Viagra!!!!", our mail servers would change this to "*****SPAM***** Free Viagra!!!!"

Although the technology we use to detect SPAM is excellent, it is not infallible; occasionally a genuine e-mail is wrongly tagged. By not deleting the e-mails you can be certain that you are not missing any mail.

Yes, each e-mail account can store up to 10MB of data. Any e-mails sent to an account over this threshold will be rejected.

Yes, incoming messages can be no larger than 10MB. Outgoing messages can be no larger than 20MB.

Only from the webmail interface. To send and receive mail from a mail client such as Outlook Express, you must be connected to the topletter.com network.

Yes, set your mail client to pop.topletter.com

Yes, set your mail client to smtp.topletter.com