The following provides details about our Privacy and Cookie Policy.

At topletter.com we treat your privacy seriously. We use the personal information that we collect from you in accordance with this Privacy and Cookie Policy.

topletter.com is a brand name of Progressive Networks Ltd. We are a UK based self-financing company and dedicated to providing the best Internet Solutions.

This policy only applies to the topletter.com website and does not apply to any third party companies, individuals, organisations or other websites to which Topletter links to. These sites operate their own privacy policy. We urge you to read these carefully.

When we refer to personal information in this Policy, we mean information that can identify you as an individual or is capable of doing so. By personal information we don't mean general, statistical, aggregated or anonymised information.

Your use of our service signifies your consent to us collecting and using personal information about you as specified below in accordance with this Policy. Should we choose to change our Policy for any reason; the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it. If you are a topletter.com Member this Policy will be applied subject to any particular limitations or preferences you made as part of the registration procedure.

You may provide personal information when communicating with us. (i.e. when you fill out your registration form to become a Member of topletter.com and its services)

You may order any of our services and give your name, address, date of birth and your telephone number, we will record the IP address that your registration has been made from.

If you enter a competition or promotion we will ask for your name, address and e-mail address and any other relevant information.

It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be disclosed with your express consent.

We may use your information to validate you as a registered Member when using our services and calling our help desk, to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks and prosecute those responsible.

We may use personal information collected about you to contact you by post, phone and electronic mail (that is e-mail, picture, video, and SMS) regarding functionality changes to our web site, services or changes to our terms and conditions of use and to communicate with you about your Member benefits and advise you regarding the use of our the services.

Unless you have opted out, we will also contact you by post, phone and electronic mail regarding new/improved products and/or services that we feel may be of interest to you.

We may use personal information collected about you to personalise your visits to our web site and recommend goods or services to you. We also use the information to help us develop the design and layout of our web site to ensure that our site is as useful and enjoyable as possible.

We may collect traffic data related to your use and access to our services. This information is used for billing and statistical purposes.

We may also use this information for marketing our services and to understand and keep you informed about what is the best Internet access package for you according to your use of the services.

We may provide aggregated statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

We also collect information from visitors to our websites and registered customers to help us improve the websites and services that we make available. The type of information collected includes how many visitors visit our web sites, how many customers log in, when they visited, for how long and which areas of our services. This information allows us to continuously improve our services and develop them according to the taste of our customers and visitors.

For visitors to our websites that are not a registered user the information is collected anonymously therefore is not personal information that will allow us to identify you as an individual.

Even if you are a topletter.com Member, the information collected from the website is anonymous.

The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed.

topletter.com reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to report suspected abuse/misuse of its or another entities systems to the appropriate authorites, to operate its systems properly or to protect itself or its users.

We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you. We will never disclose and information that could personally identify you to third parties.

We sometimes use other companies to provide some of our services, or to provide services to us. We may share your personal information with these companies. These companies can only process this information on behalf of topletter.com and will only be processed according with our instructions. These companies are also subject to the provision of the data protection legislation and therefore they will not disclose your information to third parties and will protect your information.

When you review your account information or order any of our services, topletter.com offers the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.

A cookie is a piece of information that is stored on your computer's hard drive by your web browser.

We allocate a 'session-based' cookie during the registration process for our services and when you access your account details. 'session-based' means that the cookie is allocated to your PC only for the duration of your visit to our web site and is removed when your browser is closed. This cookie will hold some of the information collected during your registration and will allow us to process your request(s). If your browser is set to reject cookies, you will still be able to register for the topletter.com dial-up service and use the account details control panel.

Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. These settings can be found in the advanced preferences: For Internet Explorer select : Tools menu > Internet options > Security > Custom Level > Privacy. For further information on cookies and how to manage them you can go to www.cookiecentral.com.

If you'd like to change your current privacy settings for electronic mail you can do so by unsubscribing to the address provided in each message or by opting in to receive these messages by contacting topletter.com.

If you'd like to stop receiving telemarketing calls or direct marketing mailers from us, please contact the our Customer Service team on 0871 873 2434. Direct marketing calls should cease immediately. Please also remember to notify us of any change of address or contact number.

You'll be pleased to learn that we take all your feedback and complaints seriously. If you'd like to ask us about the way we use your data, please write to customer.services@topletter.com or contact us on 0871 873 2434.

This page was revised on 27th May 2004 and is subject to copyright © topletter.com. Version 1.1.